At HER physiotherapy we are committed to protecting and respecting your privacy. This privacy notice explains how we collect, use, and safeguard your personal information in accordance with the General Data Protection Regulation (GDPR).

We are HER physiotherapy, a pelvic health physiotherapy practice located in Turnbridge Wells and nearby areas. You can contact us at herphysiotherapy@outlook.com for any questions about this privacy notice.

We collect the following personal data:

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• Personal details such as name, date of birth, gender, and contact information.

• Health information, including medical history, treatment records, and injury details.

• Payment information for billing purposes (when applicable).

We process your personal data for the following purposes:

• To provide you with physiotherapy services, including assessments, treatments, and follow-up care.

• To manage appointments, communications, and billing.

• To maintain accurate medical records for your treatment history.

• To comply with legal and regulatory requirements, such as health and safety regulations.

We may share your data with the following third parties:

• Healthcare providers involved in your care (with your consent).

• Insurance companies for claims and billing purposes.

• Third-party service providers such as our online booking platform or cloud storage providers.

We implement appropriate security measures, including encryption, secure storage systems, and access controls, to protect your personal data.

We retain your personal data for as long as necessary to provide physiotherapy services and to comply with legal requirements. We typically retain medical records for 7 years after your last treatment.

Under GDPR, you have the right to:

• Access your personal data.

• Request corrections or updates to inaccurate data.

• Request erasure of your data (under certain conditions).

• Object to the processing of your data.

• Request data portability.

To ensure smooth transaction and clear expectation, please review the following policies regarding cancellation and accepted payment methods:

• Cancellations: If you need to cancel a service, please notify me in advance. Depending on the timing, cancellation fees may apply. Refund are subject to my cancellation policy, which will be communicated before we start working together

• Accepted payment method: I currently do not accept American Express (AMEX) or cash payment. Please use the other available payment option such as Visa, Mastercard, PayPal, or other approved methods.

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• We may update this privacy notice from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email.

If you have any questions about this privacy notice, please contact us at:

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• Email: herphysiotherapy@outlook.com or contact form via our website: www.herphysiotherapy.co.uk